Wednesday, April 8, 2009
Greetings from 3:30 in the morning! As you've been sleeping, I've been working feverishly to catch up on all your computers! We have caught up on the backlog of desktops, and check-ins starting this week for desktops should return to a normal schedule. Laptops should have the same result by the end of the week.
Many customers think we have a back workroom, or simply don't realize the staff they are talking to are also responsible for getting all the repairs done. Here's a view of our bench from our side. I just counted over 50 computers in that frame! That's only the counter's side! Each of the monitors you see in our store, each technician, can access all of them and is working feverishly to get everyone taken care of (including you). If you see an extra employee focusing on a monitor instead of being able to immediately talk to you, please be patient, as they are taking care of this mess hidden behind the counter! Thank you for your patience and your business!