Saturday, January 24, 2009

Building Customer and Friend Networks

Hey all. I just created a Facebook Group called Computer Room. I'd like people to be able to post/answer questions, and share common interests about technology. Please join!

Friday, January 23, 2009

Our First Experiences with AMD's Phenom II

It's tough to keep all the guys here from drooling over each of the Phenom II 940's we've gotten in this week. Each of them have hinted about ways to get one and not let their wives find out. There's already been a price drop too, nearly $50!

I'm not positive, but given the Phenom 9950 has gotten nearly impossible to find in the distribution channels, I suspect the Phenom IIs are replacing them and we won't see much of the 99xx series anymore. Their 3GHz core and 8MB cache are truly a beautiful thing to all the CPU fanatics out there. Our first experiences with the processors are very positive. Our 3D Mark tests out performed the overclocked i7 that was posted! I hope to get some more in depth reports and tests posted with some of the new hardware as it comes out, especially once the AM3 products are available. For now, check out what Tom's had to say here.

Monday, January 12, 2009

HP Recall -- Free HP Support Staff

It is astounding the increasing numbers of HP Laptops we are seeing in our store each day. On Saturday we had six laptops that qualified for the HP laptop recall. We are checking the laptop problems, verifying it is included in the recall, and giving the customer print-outs of their recall information. We don't charge for system diagnostics, so it feels like we're becoming HP's free customer service department lately. :-)

So what is the recall you wonder? It primarily effects HP's dv9000, dv6000, dv2000 and the Compaq v3000 and v6000 series. It starts with intermittent wireless problems. It ends in laptop death. When it finally dies, you do not get any post, no lights, no power, no sign of life whatsoever.

Have you noticed how hot your laptop gets? The bug in these HP laptops is in the BIOS. It isn't turning on the fans fast enough to cool your laptop components. The first heat-death happens to the wifi controller, and the second is the laptop's motherboard. If you aren't having problems, get a BIOS update from HP before it dies.

If you qualify for the recall, HP will send you a pre-paid shipping box within a day or two of your claim. If you want help backing up your data before you send off your notebook, give us a call!

Oh, and if you aren't "lucky" enough to qualify for this recall and your laptop is still really too hot to handle, our favorite notebook cooler is made by Zalman. They make two sizes, for 15.4" (and smaller) and 17". See them here. You'll swear they have tiny AC units built in. We try to keep them in-stock, but they're popular. They run from $52-$72 depending on size.